Dortmund Florist - Terms and conditions

  • DELIVERY of Flowers
  • Your order will be delivered with our local transport company DHL. Via email you will receive a tracking code. Our shipping partner will deliver your parcel to your chosen delivery address. Since flowers are a perishable item, we strongly recommend to make sure someone is home at the delivery attempt. PLEASE NOTE that in Germany the name of the recipient must be written at the door and mailbox of the indicated address and the address must be correct. If this is not the case and the recipient is not home, the delivery will fail and no refund can be given. DHL will not call the recipient. IMPORTANT: Please verify the address and the last name of the recipient to make sure they are correct. In case you notice any error, please advise us ASAP, so we can inform the transport company.
  • We need to have the full and correct information as well as the phone number of the recipient for your flower order. The florist will not call the recipient to ask for the de-livery address. Without these information provided by the customer, Internetforist cannot guarantee the delivery of the order and a refund must not be given. When our florist realizes that the recipient address is incorrect, we will try to contact you. However, a delivery can be only confirmed with a lead time of 2 days, for in-stance if you order is for the 15th of June, we need to have the corrected address at the 13th of June. Since the customer is responsible for the correctness of his information, Internetflorist will not be liable if the order cannot be delivered. In this case there will be no refund of the order.
  • A change of delivery address and or the person, where the flowers should be delivered can only be guarantee when it is made 2 days before the delivery date. If a change is sent with short term notice Internetflorist reserves the right to cancel the order. The same applies for changes of card message. If you want to modify the message of your flower order, we need to have it in written 1 day before the order should be delivered. Otherwise we cannot confirm the change of the text message. If you want to send flowers to a hotel, hospital or to a public building, we cannot guarantee the delivery. However, in the most cases of requested the flowers will arrive. For a delivery to such a location the full address and a phone number is even more important. Please provide in these cases all information you have in the delivery comment field (such as room number). Our florist cannot deliver flowers to a post box, you will need to provide an alternative address, or we need to cancel the order. If the recipient does refuse the flowers, you have no right for a refund by internetflorist.
  • If you need to cancel your flower order, please see that we need to have this request of cancellation of your specific order number in written 48 hours before the delivery date. All cases send to us after this deadline, a cancellation and refund cannot be guaranteed. Please send your request to orders@internetflorist.biz
  • If you place an order on our website, normally the flowers can be delivered the next day. Even if some locations do offer the deliver at the same day, we cannot guarantee this.
  • There might a delivery charge, you will see at the end of the order you place. Delivery charges depending on the area and the availability of our florist to deliver there. Some shops might refuse certain areas, in this case the order must be cancelled.
  • Our florist always tries to contact the recipient before the delivery by phone. In some cases, they try to make the delivery without speaking to the recipient or if they do not answer the phone. The florist can make the delivery by leaving the flowers by a guardian person or concierge. This is also considered delivered.
  • The images on our website are system images and for reference only and the deliv-ered flowers may look different. Whilst every effort is made to match as closely as possible, sometimes colour shades can be different to the website image. Depending on availability on the day if an exact colour is not available, we reserve the right to replace with an alternative colour and if a particular flower is not available, a suitable alternative will be made to the same value or greater, to try and match as closely as possible the original request. Certain flower and plant products may be delivered in bud to ensure longer life. Pack-aging, boxes or vases etc may change depending on availability on the day.
  • If Teddy Bear, Vase or Balloons etc are also ordered, they will be delivered with the flowers. We reserve the right to supply the item with a change of colour/wording from image, depending on availability on the day. This does not apply to wines, which will always be as ordered, red, white, champagne etc. only the brand name may change if necessary. With regards to consumables, an unavailable item will be replaced by a similar alter-native. In most cases Extra Gifts/Cakes/Chocolates have to be accompanied by Flowers. A message will advise No Product Selected if this is the case and you will need to add Flowers to your order.
  • When you are not happy with the service provided and the flowers the recipient received, please send us a complaint in written and a picture of the bouquet to orders@internetflorist.biz. We must have the complaint 2 days after the delivery date. Otherwise we may not be able to consider your complaint. If flowers or any add-ons have not been delivered, please sent us your claim within the next 7 days together with your order number. We will try to clarify the situation as soon as possible.
  • For any late deliveries, which are out of control from our florist, there might be no re-fund for the customer. For instance, if the recipient is not at home or currently not available at the address given. However, our florist will always try to contact the recipient before by phone and to arrange a delivery.
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